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Welcome to our new website! During the launch transition some items may temporarily be missing. Any missing items will be added shortly. If you need information on anything you cannot currently find, please contact us.

VAT Information

VAT and Prices
As our online purchase functions are for UK customers, 20% VAT is included by default in the checkout. Prices displayed on the website should also be listed with both VAT Exc. and VAT Inc. prices in most places.

VAT Exemption
Most of our products have been specifically designed for people with disabilities and as such are eligible for VAT Exemption for qualifying customers. If eligible you will need to complete a VAT Exemption Form which should be submitted with the order. Organisations such as Charities may use their own form or download a copy of our VAT Exemption Form.

In general a private purchase for specialised equipment for personal use should be eligible to qualify provided that the customer has certain long-term or chronic conditions and the product has been specifically designed for people with disabilities.  Also, purchases by Charities on behalf of a qualifying individual may be eligible whereas a commercial purchase will generally not be eligible.

A small number of our products are not eligible for VAT Exemption but this is clearly stated where applicable.

If purchasing online via our eshop you will be prompted to register with us for VAT Exemption where appropriate and complete the necessary declaration.

VAT rules are complex and customers should check eligibility for VAT exemption on the HM Customs & Excise website: www.hmrc.gov.uk  or contact the National VAT Helpline on 0300 200 3700 (for UK customers).

Download VAT Exemption Form: Mounts and More VAT Exemption Form (PDF)


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