Most of our products have been specifically designed for people with disabilities and as such are eligible for VAT Exemption for qualifying customers. If eligible you will need to complete a VAT Exemption Certificate which should be submitted with the order. Organisations such as Charities may use their own form or download a copy of our VAT certificate.
If purchasing online via our eshop you will be prompted to register for VAT Exemption where appropriate and complete the necessary declaration.
In general a private purchase for specialised equipment for personal use should qualify provided that the customer has certain long-term or chronic conditions and the product has been specifically designed for people with disabilities. Also purchases by Charities on behalf of a qualifying individual may be eligible whereas a commercial purchase will generally not be eligible.
A small number of our products are not eligible for VAT Exemption but this is clearly stated where applicable.
VAT rules are complex and customers should check eligibility for VAT exemption on the HM Customs & Excise website: www.hmrc.gov.uk or contact the National VAT Helpline on 0300 200 3700.