Terms & Conditions

Mounts & More Ltd Terms & Conditions

Order Process

Orders can be placed by email, by post or by fax. Additionally UK Mainland & N Ireland orders can be placed online via our e-shop. Due to shipping arrangements UK offshore and non-UK orders cannot be placed online.
Payments can be received by Credit/Debit card, direct bank payment or by cheque.

If placing an order online via the eshop you will be prompted through the process from selection of product through to payment & confirmation of order.

For private individuals we require full payment with order - the eshop may therefore be the easiest option but you can contact us to request a Pro-Forma Invoice and make payment by your preferred method.

For organisations we require a formal purchase order number unless payment is made with order. Subject to status official organisations can be invoiced on dispatch of goods with payment due within 30 days of invoice.

Please note that all goods remain the property of Mounts & More Ltd until payment has been made in full.

Delivery

Most items are held in stock and we aim to dispatch within 48 hours wherever possible but please allow 7-10 days. If we are out of stock we will advise you on receipt of order and give you an estimated delivery time.  For any custom-made orders (eg laptop/tablet holders) please allow upto 28 days.

Please see our delivery page for our delivery charges.

For deliveries to offshore (eg Channel Islands, Isle of Man) EC and non EC, all shipping charges will be assessed according to weight and size of shipment.

Deliveries by courier are normally Monday to Friday only, Saturday deliveries by arrangement and at additional cost .If you will be unavailable to sign for delivery you can arrange a preferred delivery date (we cannot specify a time) or alternative delivery address. Our courier will leave a card if you are not available. If the package is returned to us because of non-delivery you will be responsible for additional delivery charges.

On receipt of delivery the customer should check the contents of the shipment against the delivery note and original order. Any discrepancies should be notified to us within 7 days of delivery.

Returns

If the item(s) purchased prove to be unsuitable for the user or no longer required you may return them within 21 days (at your own cost) and we will refund your purchase costs. You will be responsible for re-packaging securely to protect the items during return shipping. We strongly recommend that you use a signed for/trackable returns service.

Please contact us prior to return to obtain a returns authorisation number.

This does not apply to items custom made to specific customer order (eg laptop/tablet holders) which cannot be returned.

Exchanges

If the item(s) you have purchased are incorrect for your user (eg wrong sized frame clamp, wrong length of tube) we will arrange an exchange within 21 days provided that the items are undamaged. You will be responsible for all carriage costs and for re-packaging securely to protect the items during return shipping. We strongly recommend that you use a signed for/trackable returns service.

Please contact us to discuss before returning any item for exchange.

This does not apply to items custom made to specific customer order (eg laptop or tablet holders) which cannot be exchanged.

Faulty Items

If you believe your item is faulty then please contact us immediately to discuss.

Warrenty

Daessy Mounts supplied by us are warranted against defective materials or workmanship for a period of 2 years from date of supply.

Daessy mounts supplied and fitted by us are warranted against defective materials or workmanship for a period of 5 years from date of fitting.

This is a standard limited manufacturer’s warranty for the Daessy Mounting System only under normal use and does not cover misuse. It does not affect your statutory rights.

Non-Daessy items are subject to their manufacturer’s warranty terms.

VAT

Most of our products have been specifically designed for people with disabilities and as such are eligible for VAT Exemption for qualifying customers. Please see our full VAT information. A VAT Exemption Certificate must be submitted with order.

Privacy Policy

Mounts & More Ltd does not share any customer information with any third parties other than for delivery purposes. We do not store any credit or debit card details or any other sensitive information.  Any data supplied by the customer on this site will be used only to fulfil the orders placed.

In compliance with the UK Data Protection Act (1998) we do not collect or save any personal or sensitive information.

Cookies

Cookies are very small files that are stored on your computer when you visit some websites.

The cookies we use help to tailor your user experience and are particularly used to track shopping basket contents and remember where you are in the order process. . The information we obtain this way is never shared or sold to any third party. The cookies are used only to make your use of our website easier.

You can disable any cookies already stored on your computer, or choose not to accept cookies, but these actions may stop our website from functioning properly.

 Click here for full information on the cookies we use and how you can choose not to accept them.

Complaints

Our aim is to provide high quality service and products. If however you have any cause for complaint please contact us direct and we will do our utmost to resolve the situation. In the first instance you can telephone us, email  margaret@aacmounts.com  or write to Customer Support at the usual Mounts & More address.

Code of Conduct

Mounts & More is a member of BHTA (British Health Trades Association), membership number 0003013, and as such is signed up to the TSI approved  Code of Conduct.

About Us

Mounts & More Ltd is a company registered in England. Registered No: 5194042. The registered office is 4 Willow Park, Upton Lane, Stoke Golding, Nuneaton, Warwickshire CV13 6EU, England. Our VAT Registration no is 8688 390 58